Terms and Conditions

Effective Date: January 1, 2025

Welcome to PlanSureSG.com (“we”, “us”, “our”). PlanSureSG.com is an insurance option matcher for retirees, helping you find the best retirement insurance plans. Our office is located at Marina Bay Sands, 10 Bayfront Avenue, Singapore 018956. For inquiries, call us at +6586941344 or refer to our Business ID S8349713A.

1. Services

We offer personalized insurance matching services for retirees. Upon payment, we analyze your profile and provide tailored insurance options. Service delivery begins on the scheduled date agreed upon.

2. Information Products

Our digital information products include ebooks, guides, and online seminars on retirement insurance planning. Access is granted immediately after purchase via a secure link.

3. Goods

Physical goods such as printed materials and brochures are shipped to your address. Delivery times vary based on location.

4. Refund and Cancellation Policy

4.1 Services

Cancellations are accepted up to 7 days before the scheduled service start. Refunds are issued to the original payment method within 14 business days. You may also request a one-time deferral of services at least 5 days before the start date. After the 7-day cancellation window, services are non-refundable due to resource allocation and third-party fees.

4.2 Information Products

All sales of digital products are final. We do not offer refunds once the product has been accessed or downloaded, as access is granted immediately and content cannot be returned. In case of technical issues, please contact us and we will provide support or replacement.

4.3 Goods

You may return physical goods within 14 days of delivery. Items must be unused and in original packaging. Refunds are processed to the original payment method within 14 business days of receiving the returned item. Return shipping costs are the responsibility of the customer unless the item is defective.

5. Deferral of Services

If you cannot attend a scheduled service, you may request a deferral at least 5 days before the service date. Deferrals are subject to availability and may incur an administrative fee of 10% of the service price.

6. Contact Us

For questions about refunds or cancellations, please fill out our contact form or call +6586941344. Business ID: S8349713A.